Blog posts tagged with website

Feb 2, 2014 KV Kiva HQ
At Kiva we believe creating a great user experience is essential to accomplishing our mission of connecting people through lending to alleviate poverty. The Kiva website acts as a bridge between lenders and borrowers, allowing them to feel a sense of connection with one another. Not only does a person’s experience with the Kiva website impact their lending activity, but it can also affect their motivation to contribute time and money to social good in other areas of their lives.
 
To that end, I’m excited to share...
Continue Reading >>
Jan 1, 2014 KV Kiva HQ
If you’ve been lending on Kiva for a while, you might already be familiar with our commitment to innovation — from loan products like chlorine water dispensers with Evidence Action to site features like the lending collections page.

One of the ways we promote innovation at Kiva is by testing new site experiments that might be useful — features such as kiva.org/live, loan tagging and the borrower previews that appear in lending team messages. While many of these features end up being wildly successful, there are others that don't catch on, need more polish, cause a large...
Continue Reading >>
Nov 11, 2013 KV Kiva HQ
Team Impact Reports
 
Lending team members asked for a way to visualize their team's impact. To address this we have created team impact reports. You can now click through to view and share a team's impact report from a tab on each lending team page.


 
Annual Report
 
Kiva's core value of transparency has once again been expressed through our annual report. The annual report is packed full of information including statistics, a timeline...
Continue Reading >>
Aug 8, 2013 KV Kiva HQ
Kiva just launched a bunch of brand new features and improvements to the website. Here are some things too look out for:

Google+ Integration

Helping our lenders spread the word about Kiva is important for us to reach even more people! Whether it's in person or online, it's you that makes Kiva grow. For each user that shares Kiva through one of their social networks, we get three new visitors to our website. We've now added a new way to share Kiva by adding a button to share your loan on Google+. Make a loan and try it out!


... Continue Reading >>
Aug 8, 2013 KV Kiva HQ
'Settings' can aptly be described as the plumbing of a website. They’re considerably less glamorous than the core product (e.g. lending on Kiva, posting photos on Instagram, etc.), but when they don’t work as expected it can lead to a big mess. On Kiva, the different controls we categorize as “Settings” include the type and frequency of emails you receive, how (and if) your name and photo display publicly on the Kiva website, what to do with funds that are repaid, etc. Making sure that you know how to set up your account the way you want it is part of creating a great user experience. With... Continue Reading >>
Jun 6, 2013 KV Kiva HQ
At Kiva, we believe research is an essential part of the design process. Talking with lenders, watching them use a feature we’ve built, and analyzing data from the website are all invaluable tools which help us identify what works well and where improvements can be made.

Nearly every project we undertake can benefit from user research. This can be as simple as analyzing patterns in Google Analytics, testing a new design with a paper prototype, or releasing a feature to a small percentage of users and seeing what happens. Because we may ask you to participate in a study, or... Continue Reading >>
Jun 6, 2013 KV Kiva HQ
Last week, we released a new set of improvements to the Kiva website. Here's an overview.

FAQs on Contact Page

Kiva receives over 3,000 messages a month via our Contact Us form. Each case is read by one of our hard-working Community Support team members and receives a personal reply.

Now, after our recent update, people seeking help are presented with a list of Frequently Asked Questions related to various topics in the Contact Us form, in case any of these answers address their questions. We hope this will allow some people to find... Continue Reading >>
Apr 4, 2013 KV Kiva HQ

With yesterday's release of new changes to the Kiva website, we’re excited to introduce a new dashboard to your Kiva Portfolio page. Our hope is that this new dashboard will be an easy way to visualize the impact you’re making on Kiva -- through loans, donations, invitations, lending teams, global reach, etc. 


Before:


 

After:

As Manager of Kiva’s Community Support...
Continue Reading >>
Mar 3, 2013 KV Kiva HQ
The last update to the Kiva website is what we call an Innovation Iteration -- the engineers got to vote on the projects they wanted to work on. The results include some fun and interesting improvements to the site.

Social Share Buttons
We've made sharing great loans with your networks even easier by adding social share buttons to loan profile pages. Now you can share borrower stories easily on Facebook, Twitter, and Google+.



Loan Wish List
Have you seen a great loan you want to remember? You... Continue Reading >>
Feb 2, 2013 KV Kiva HQ
As you may know, every two weeks, we push a bunch of updates to the website to make our lenders' lives better. This week, we're announcing some pretty cool changes.

Mobile-optimized checkout flow

We've optimized several pages on the site to make it easier to check out on your phone or tablet. Currently, these include the login and registration pages and the basket pages when you're making a loan. If you use Kiva through a third-party mobile app, you can now check out without any zooming! More page upgrades are coming, so stay tuned!... Continue Reading >>

Blog posts tagged with website

Feb 2, 2014 KV Kiva HQ
At Kiva we believe creating a great user experience is essential to accomplishing our mission of connecting people through lending to alleviate poverty. The Kiva website acts as a bridge between lenders and borrowers, allowing them to feel a sense of connection with one another. Not only does a person’s experience with the Kiva website impact their lending activity, but it can also affect their motivation to contribute time and money to social good in other areas of their lives.
 
To that end, I’m excited to share...
Continue Reading >>
Jan 1, 2014 KV Kiva HQ
If you’ve been lending on Kiva for a while, you might already be familiar with our commitment to innovation — from loan products like chlorine water dispensers with Evidence Action to site features like the lending collections page.

One of the ways we promote innovation at Kiva is by testing new site experiments that might be useful — features such as kiva.org/live, loan tagging and the borrower previews that appear in lending team messages. While many of these features end up being wildly successful, there are others that don't catch on, need more polish, cause a large...
Continue Reading >>
Nov 11, 2013 KV Kiva HQ
Team Impact Reports
 
Lending team members asked for a way to visualize their team's impact. To address this we have created team impact reports. You can now click through to view and share a team's impact report from a tab on each lending team page.


 
Annual Report
 
Kiva's core value of transparency has once again been expressed through our annual report. The annual report is packed full of information including statistics, a timeline...
Continue Reading >>
Aug 8, 2013 KV Kiva HQ
Kiva just launched a bunch of brand new features and improvements to the website. Here are some things too look out for:

Google+ Integration

Helping our lenders spread the word about Kiva is important for us to reach even more people! Whether it's in person or online, it's you that makes Kiva grow. For each user that shares Kiva through one of their social networks, we get three new visitors to our website. We've now added a new way to share Kiva by adding a button to share your loan on Google+. Make a loan and try it out!


... Continue Reading >>
Aug 8, 2013 KV Kiva HQ
'Settings' can aptly be described as the plumbing of a website. They’re considerably less glamorous than the core product (e.g. lending on Kiva, posting photos on Instagram, etc.), but when they don’t work as expected it can lead to a big mess. On Kiva, the different controls we categorize as “Settings” include the type and frequency of emails you receive, how (and if) your name and photo display publicly on the Kiva website, what to do with funds that are repaid, etc. Making sure that you know how to set up your account the way you want it is part of creating a great user experience. With... Continue Reading >>
Jun 6, 2013 KV Kiva HQ
At Kiva, we believe research is an essential part of the design process. Talking with lenders, watching them use a feature we’ve built, and analyzing data from the website are all invaluable tools which help us identify what works well and where improvements can be made.

Nearly every project we undertake can benefit from user research. This can be as simple as analyzing patterns in Google Analytics, testing a new design with a paper prototype, or releasing a feature to a small percentage of users and seeing what happens. Because we may ask you to participate in a study, or... Continue Reading >>
Jun 6, 2013 KV Kiva HQ
Last week, we released a new set of improvements to the Kiva website. Here's an overview.

FAQs on Contact Page

Kiva receives over 3,000 messages a month via our Contact Us form. Each case is read by one of our hard-working Community Support team members and receives a personal reply.

Now, after our recent update, people seeking help are presented with a list of Frequently Asked Questions related to various topics in the Contact Us form, in case any of these answers address their questions. We hope this will allow some people to find... Continue Reading >>
Apr 4, 2013 KV Kiva HQ

With yesterday's release of new changes to the Kiva website, we’re excited to introduce a new dashboard to your Kiva Portfolio page. Our hope is that this new dashboard will be an easy way to visualize the impact you’re making on Kiva -- through loans, donations, invitations, lending teams, global reach, etc. 


Before:


 

After:

As Manager of Kiva’s Community Support...
Continue Reading >>
Mar 3, 2013 KV Kiva HQ
The last update to the Kiva website is what we call an Innovation Iteration -- the engineers got to vote on the projects they wanted to work on. The results include some fun and interesting improvements to the site.

Social Share Buttons
We've made sharing great loans with your networks even easier by adding social share buttons to loan profile pages. Now you can share borrower stories easily on Facebook, Twitter, and Google+.



Loan Wish List
Have you seen a great loan you want to remember? You... Continue Reading >>
Feb 2, 2013 KV Kiva HQ
As you may know, every two weeks, we push a bunch of updates to the website to make our lenders' lives better. This week, we're announcing some pretty cool changes.

Mobile-optimized checkout flow

We've optimized several pages on the site to make it easier to check out on your phone or tablet. Currently, these include the login and registration pages and the basket pages when you're making a loan. If you use Kiva through a third-party mobile app, you can now check out without any zooming! More page upgrades are coming, so stay tuned!... Continue Reading >>
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