Video Processing

The loan contains a video that is being processed by Kiva. A video loan appears in this status immediately after you post it in PA2. Once the video is processed, the loan moves into “Inactive” status. Video processing can take up to 48 hours. Lenders cannot see “Video processing” loans on the Kiva website.
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Resubmitted

A loan appears in this category after it has been resubmitted by the partner. It will be reviewed and, if all identified issues have been corrected, approved by Partner Support.
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Awaiting Correction

It is the partner's responsibility to identify the issue with the loan, make the necessary edits, and resubmit for approval.
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Borrower Health Information

Health information is protected by law in many countries around the world and can be very sensitive for borrowers. Therefore, we need to be cautious about how we share this information on a public website such as Kiva.org.

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Collection History

Kiva maintains a record of delinquent payments and defaults that are recorded by the Field Partner and reserves the right to make the information about Kiva loans available to Kiva Lenders, unless against the local law, in which case it is the Field Partner’s responsibility to inform Kiva.

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Monthly Repayment Report

A Field Partner must report monthly all repayment, delinquency, and default information for borrower profiles that are in “Paying back” status on the Kiva Website by the Repayment Reporting Deadline:

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Issue

A loan appears in this category if an "Issue" is found with the loan while a Kiva Editor is reviewing it. Lenders cannot yet see this loan on the Kiva website. If a loan stays in the Inactive and/or Issue status for more than 40 days after being posted to PA2, it will expire. It is the MFI partner's responsibility to identify the issue with the loan, make the necessary edits, and resubmit it for approval.

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Loan Use

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Defaulted loans

The MFI Partner is required to submit 1 journal for each loan in defaulted status, no later than 5 business days after the loan enters defaulted status.

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Error in Borrower Profile

If a Borrower Profile is in Fundraising or Paying back status or has been fully funded and Kiva or the MFI Partner thereafter realizes that there has been an error in the Borrower Profile (i.e., clerical error, incorrect photo or video, name/activity correction, or otherwise), a journal must be posted within 5 business days by either the FSS or the partner to explain the discrepancy. Kiva will determine if lenders' funds need to be refunded.

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