In making these changes, we adjusted the sizes of text and images on the page. There are always trade-offs as we attempt to emphasize the most important elements on a page, balance the amount of information displayed, and apply a font or image size suitable for a new design.
Some of you have written to us or posted on the message boards that these changes have made certain areas more difficult to read. We sympathize with these concerns and want you to know we are looking at different ways to incorporate your feedback while maintaining an experience that works for the many different types of team members.
One change that we know we could have done a better job with is team message boards. Being able to read and easily respond to messages is essential for any successful message board. Our solution to de-clutter the page by hiding controls such as “Reply” until after you roll over a post overcompensated for the poor readability of the previous layout. However, this came at the expense of people’s ability to respond to a message, and was particularly frustrating for users of touch devices like mobile phones and iPads.
In addition, the placement of other controls such as “Delete” and “Flag” in close proximity to “Reply” caused many people to take these actions by mistake. We’re actively working on a better solution that includes persistent controls and a confirmation step before deleting or flagging a post. Below, you’ll find a sneak peek of our proposed solution, which we expect to release -- pending it’s performance during user testing -- within the next few weeks.
Abraham has long believed in Kiva’s mission of addressing global poverty by creating relationships between individual lenders and borrowers. In 2011 he joined Kiva as the company’s first full time designer. He brings with him a steadfast belief that constantly creating is as important to humanity as eating and drinking. Prior to joining Kiva he worked at Electronic Arts, Wikia and as a freelance web and interactive designer. With over a decade of experience Abraham has designed and built a wide range of products including websites, video games and mobile applications. He most recently launched an iPhone app for fruits and vegetables called Farmanac.